The complete IT Solutions and Voice Company Sales : 01256 478346
The complete IT Solutions and Voice Company Sales : 01256 478346
We aim to offer a comprehensive range of systems from most of the major manufacturers enabling an unbias opinion ensuring the solution is tailored to your needs. We can supply and install systems that will cater for almost any requirement from the most simple small office system to a fully data conversant multi-site solution. Our expertise allows our clients to benefit from the latest technology as we can provide the most up-to-date and innovative solutions.
It is inevitable that at some point you will experience a faulty piece of equipment. This is where you really need us to shine ensuring response is quick and down time is kept to a minimum.
System Maintenance and Ongoing Support Services from ICTSGroup
We understand that telecommunications are vital to your business. Continuity of service is key, so a fast and efficient support & maintenance service is crucial if things go wrong. All of our engineers and account managers are highly skilled and have years of industry experience, this means that they are well equipped to quickly diagnose the majority of problems that can occasionally occur with your telecoms apparatus and lines.
Having had a new telephone system the first years maintenance is free of charge. Maintenance can be taken out on an annual basis and is priced based upon the equipment covered. 3 and 5 year agreements can be taken out and with these come long term discounts.
Maintenance can be paid on renewal once a year or for network customers can be split into 12 bite size payments to appear on your monthly invoice.
Our Standard Contract
Our Standard Contract offers cover for on-site parts & labour for all proprietary components of the supported telecoms apparatus, together with telephone technical support, when appropriate.
16 Working Hour Response for Minor Problems
We aim to respond to any minor problems within 16 working hours or less.
4 Working Hour Response for Major Failures
We respond to most major failures well within our 4 working hour target.
Free Remote Programming
When a system is capable of being programmed remotely and a remote access modem has been installed, we can conduct minor programming changes remotely without charge, thus avoiding additional charges for an engineer's visit.
24/7 Contract
Our “24/7 Contract” has all of the benefits of our “Standard Contract” plus the addition of cover 24 hours, 7 days a week for major failures i.e. if you report a major fault at any time, we will aim to respond within 4 hours. Our dedicated fault number will be answered 24/7 and ensures you the very best fault service
